Contact

Slantwire Studios, LLC operates Custody Folio.

Use the monitored addresses below for written support, privacy, accessibility, security, and legal notices. Do not send sensitive case records unless we provide a protected method and ask for them.

Contact support for sign in, account recovery, files, imports, exports, calendars, reports, accessibility, or product problems.

Inside a signed-in workspace, open Help → Report a problem and choose the affected feature. Create a diagnostic reference, then copy it into your support email. Creating the reference alone does not send an email or promise a reply. If you cannot sign in or create a reference, email support directly.

Include the diagnostic reference if available, approximate time, device, and a general description of what went wrong. Do not send passwords, verification codes, court files, or sensitive case details.

Use the Account Deletion page to delete your account. Contact the privacy inbox for access, correction, export, or privacy questions.

We may verify your identity before acting on an account or privacy request.

We respond within the period required by applicable law. Washington consumer-health requests are answered within 45 days, subject to a legally permitted extension with notice.

If a privacy request is denied, reply with the subject Privacy Appeal for a separate review and regulator-contact instructions where required.

Contact the security inbox promptly if you suspect unauthorized access or discover a security vulnerability.

Include the affected page, approximate time, and device without sending private records.

Support cannot provide legal advice, court strategy, filing advice, emergency response, law enforcement response, or supervised exchange services.

For legal advice, contact a qualified attorney. For emergencies or immediate safety concerns, contact local emergency services or appropriate authorities.

Do not rely on support email to preserve records or meet a deadline.