Contact
Need help with Custody Folio? Choose the address below for product support, a privacy request, or a security concern.
Last updated September 2, 2026.
Contact the team
Product and account support: [email protected].
Privacy and data requests: [email protected].
Security reports: [email protected].
To tell us what Folio could make easier, share your experience. No product account is required.
For account deletion, go directly to Delete Account.
On this page
Operator
Slantwire Studios, LLC operates Custody Folio.
Use the monitored addresses below for written support, privacy, accessibility, security, and legal notices. Do not send sensitive case records unless we provide a protected method and ask for them.
Account and product support
Contact support for sign in, account recovery, files, imports, exports, calendars, reports, accessibility, or product problems.
Include the affected page, what happened, and your device. Do not send passwords, verification codes, court files, or sensitive case details.
Privacy and deletion
Use the Account Deletion page to delete your account. Contact the privacy inbox for access, correction, export, or privacy questions.
We may verify your identity before acting on an account or privacy request.
We respond within the period required by applicable law. Washington consumer-health requests are answered within 45 days, subject to a legally permitted extension with notice.
If a privacy request is denied, reply with the subject Privacy Appeal for a separate review and regulator-contact instructions where required.
Security
Contact the security inbox promptly if you suspect unauthorized access or discover a security vulnerability.
Include the affected page, approximate time, and device without sending private records.
Legal and emergency boundaries
Support cannot provide legal advice, court strategy, filing advice, emergency response, law enforcement response, or supervised exchange services.
For legal advice, contact a qualified attorney. For emergencies or immediate safety concerns, contact local emergency services or appropriate authorities.
Do not rely on support email to preserve records or meet a deadline.